Return Policy
Return and Refund Policy at Olivia & Mia Sydney
At Olivia & Mia Sydney, we’re dedicated to providing exceptional service and ensuring every customer enjoys a smooth and satisfying shopping experience. Our return and refund policy has been carefully designed to offer clarity and fairness, while maintaining the high standard of care we promise to our customers. Please review the guidelines below regarding returns and refunds.
100% Money-Back Guarantee on New Products
We offer a full money-back guarantee on all new, non-promotional products. Please note that items purchased at a discount or as part of a promotion are not covered by this guarantee.
No Returns on Sale Items
All sale or promotional items are final sale and cannot be returned or exchanged — even if the incorrect size was ordered. Please review sizing information carefully before completing your purchase.
Return Shipping Costs
The customer is responsible for all return shipping costs. Olivia & Mia Sydney does not refund return shipping fees and is not responsible for any costs incurred during the return process.
Return Period
Returns must be initiated within 30 days of receiving your order. After this period, returns cannot be accepted. To qualify for a refund, please ensure your request is made within the 30-day timeframe.
No Exchanges on Sale Items
Unfortunately, we cannot offer exchanges on sale or discounted items — including size changes. Please double-check your selection before purchasing.
100% Guarantee on Defective Products
We proudly stand behind the quality of our products. If you receive an item with a manufacturing defect, you are entitled to a full refund or exchange, based on your preference.
Return Process
To initiate a return, please contact our customer service team via email at info@oliviamiasydney.com.
Once your return request has been approved, you will receive detailed instructions on how to proceed with your return.
Required Return Form
Please include a completed return form with your package. Returns without a properly filled-out form cannot be processed. This ensures that your request is handled efficiently and without delays.
Summary
At Olivia & Mia Sydney, your satisfaction is our priority. By following this return and refund policy, we ensure all returns are handled fairly, transparently, and efficiently.
If you have any questions or need assistance, don’t hesitate to contact our friendly customer service team at info@oliviamiasydney.com.